Reading time: 3 – 5 minutes
Those who don’t understand Money think they are entitled to it while those who earn it try to make sure it’s not needed. The nerve of people to think when they give a business 5 bucks somehow that entitles them to prompt service. If someone gave you 5 bucks and told you to run and get a paper and come right back would you do it? Hell NO so why would you expect people to make you happy or refill your drink in 2 minutes when you are leaving $2.46 on a damn tip. Customer Service is a CON a businessman wrote in a book for his employees and then the media ran with it and now the average person on the street think they deserve it.
The Customer is always right in his f*cking dreams but not in reality. The whole game in business is receiving money and what part of making money is accommodating a person who is unhappy. A Unhappy person probably won’t come back to your business, probably won’t tip your employees and probably will tell his/her friends to not come back to you. So F*ck them all is what I say get them the hell out of your business and out of your face so you can focus on the people who pay! I know that’s cold but You & I being in business is about turnover of CHIP$ not making sure someone who is backed up internally gets a release!
The impression of Customer Service is really what we are after. The CON of making people feel like you love them for 3 dollars profit is the Hustle! Whenever you look online and people have reviews for hotels or restaurants or your favorite pair of underwear all that is doing is giving the powerless the impression of power. You aren’t going to change your menu for a couple of dumbasses are you? All this leave suggestion stuff is a hustle to diffuse the JackAss so he feels the management will change things. Sure people read all the suggestions especially if they are complaining about a certain person as if you keep them employed they are messing up your money. But let’s make sure you as the owner, the chip maker aka the cat that makes deposit doesn’t get caught up with Customer Service.
The businessman definition of Customer Service can be summed up with “If you run a good ship you should make chips” I mean that to say if you got your game or your service or your employees trained and your products delivered ontime then you’ll deliver on Customer Service. Think back to all the time someone complains and about 99% of it comes down to mistakes in speed or mistakes in delivery of the product. These two things all can be corrected by the businessman and no one else.
So when you see someone complaining about Customer Service understand they have swallowed the CON. If you are in business tip the employees for paying attention to you like a slave for 3 bucks! Once you understand money then you’ll understand Customer Service is when someone is running a tight ship. Not because people say Hi, not because Wal-Mart has a greeter, not because the waiter gave you Sprite when you wanted it , because all that is what is supposed to happen. Concentrate on deliverying your product in all it’s facets and you won’t worry about what the public says.
People with money respect the process and admire someone able to sustain quality and fulfillment over a long period of time. People without money respect the product and have expectations of 3 dollar slavery. It’s alright that they expect it but you shouldn’t!